Terms & Conditions
We can’t wait to welcome you on board!
Please take a moment to read the important information below before your tour.
ARRIVAL
Please arrive 5–10 minutes before your scheduled tour start time.
Walk approximately halfway down Portarlington Pier to the end of the covered walkway, where you’ll find us ready to welcome you aboard.
IMPORTANT BOOKING INFORMATION
Minimum Numbers
We reserve the right to cancel a tour if we do not receive a minimum of 6 bookings.
Weather – Classic Mussel & Deluxe Seafood Tours
If we need to cancel a Classic Mussel Tour or Deluxe Seafood Tour due to unsuitable weather conditions, you will have the option to reschedule to another available date or receive a full refund.
Weather – Native Angasi Oyster Tour
If weather conditions are unsuitable for travelling out to the mussel farms during our Native Angasi Oyster Tour, the tour will instead be conducted within Portarlington Harbour at a reduced price of $230 per person.
The $50 difference between the full tour price and the reduced harbour tour price will be refunded to you within 72 hours of the tour’s completion.
Cancellations
If you cancel:
14 days or more before your tour: Full refund.
Between 13 and 4 days before your tour: 50% refund.
Between 3 and 0 days before your tour: 100% cancellation fee. No refund or change of date is available.
Rescheduling
If you request to reschedule within 13 days of your tour date, the cancellation fees outlined above will apply.
If you request to reschedule with 14 days or more notice, a $50 change fee per booking will apply.
If you have any questions before your tour, please email [email protected].
As Featured In
Meet
The Crew

Lance Wiffen
Founder. 4th Generation Farmer. Tour Skipper

Shane Wiffen
3rd generation farmer. Mussel & Oyster Farmer. Tour Skipper

Lizzie Wiffen
The woman behind the family. Chief Curator of Lovely Things.

Connie Trathen
Tour Host, Marketing & everything in between

More than a tour, it's an invitation aboard with the people who've spent over 40 years farming the waters of Port Phillip Bay.
Their stories, passion and local knowledge are what make every experience unforgettable.
The Word
On The Water

Give an Experience
They'll Never Forget
A Portarlington Mussel Tours Gift Voucher is more than a present. It's an unforgettable day on the water enjoying freshly harvested seafood, local produce and authentic Bellarine hospitality.
Perfect for birthdays, anniversaries, thank-yous or anyone who appreciates great food, wine and memorable experiences.

